PRIMARY CARE
Primary care runs the broadest call mix in healthcare: same-day sick visits, annual physicals, chronic care recall, and specialist referrals all hitting one phone line. Assort handles every category correctly, books directly into your EHR, and closes the loops your front desk can’t.
Trusted by leading primary care practices
Inbound calls answered around the clock, outbound campaigns run on cadence, every request completed. No hold times or after-hours gaps. Your team only handles the calls that truly need them.
Trained on real primary care workflows, from same-day sick triage to Medicare AWV gap enforcement and chronic care recall.
Every action syncs directly to your EHR in real time. Appointments booked, tasks created, records updated.
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Synapse, Assort's automated implementation engine, is trained on care protocols other AI hasn't seen yet. Launch in weeks with no ongoing tuning needed.
When a patient calls with symptoms, Assort knows dizziness needs immediate attention, a runny nose can wait until next week, and chest pain routes straight to a human. It maps over 1,000 symptom variants to the right urgency, books same-day for acute concerns, and offers walk-in fallback when slots are full. Sick patients get the right slot the first time, and the front desk stops triaging by ear.
Annual visits get denied when they’re scheduled too early. Assort enforces the 366-day gap automatically, routes Medicare Advantage and traditional Medicare correctly, and applies HMO authorization rules on the call. Preventive visits stop getting denied.
Diabetics need A1C every 3 months. Hypertensives need quarterly check-ins. Assort runs outbound recall on condition-specific intervals, books patients directly into provider schedules, and pulls inactive chronic-disease patients back into active care before quality measures slip.
Chronic disease patients generate a steady stream of refill calls. Assort handles routine requests, checks prescription recency, verifies the pharmacy on file, and routes to clinical staff when a visit or provider review is needed. Controlled substance requests go straight to a human. Your front desk gets out of the refill business.
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Native integration with the EHRs primary care practices run on.
real practices. proven outcomes
Real results from practices running Assort to handle inbound calls, run outbound campaigns, and keep schedules full.
Assort Health has completely transformed how we manage patient access. It handles scheduling over 100 providers across 6 specialties with precision... patients get through faster, our staff can focus on care, and we're seeing meaningful gains in both satisfaction and revenue.
Our staff is happier because they’re not dealing with frustrated patients—and patients are telling us, ‘I love your clinic, but I can never get ahold of you.’ Assort changed that.”
Calls are answered instantly, and our outbound campaigns have helped us book appointments at a rate we simply couldn’t achieve before. It’s improved efficiency on our end and, more importantly, created a better experience for patients at every interaction.
The best voice AI for primary care practices handles the workflows primary care groups actually run: same-day sick triage with red-flag detection, Medicare AWV gap enforcement, chronic care outreach for diabetes and hypertension, and specialist referral follow-through. Assort is built specifically for this, with native integration across the EHRs primary care practices actually use, including athenahealth, Epic, eClinicalWorks, Veradigm, and NextGen.
Same-day triage requires symptom-by-symptom urgency rules: chest pain to a human, fever to walk-in, runny nose to next week. Voice AI like Assort maps over 1,000 symptom variants to the right urgency and timeframe, books same-day slots for acute concerns automatically, and escalates red flags to a clinician within minutes.
Medicare Annual Wellness Visit compliance breaks when patients schedule inside the 366-day gap and the visit gets denied. Assort Voice AI agent applies the gap automatically on every call, routes Medicare Advantage and traditional Medicare to the right care path, and handles HMO authorization rules without front-desk involvement.
Refill calls are one of the highest-volume, most repetitive tasks hitting primary care front desks, and most of them don't require clinical judgment. Voice AI agents like Assort Health handle routine refill requests end-to-end: checking prescription recency, verifying the pharmacy on file, and routing to clinical staff only when a visit or provider review is warranted. Controlled substance requests are flagged and sent to a human automatically. The result: front desk teams get out of the refill business, and clinical staff only see the requests that actually need them.
An offshore answering service takes a message; voice AI completes the task. Assort books appointments directly in your EHR, applies primary care-specific rules including symptom triage, AWV gap enforcement, and chronic care cadences, and operates 24/7 in 29 languages. Most primary care practices switch from offshore for this reason.
In 20 minutes, we’ll triage a same-day sick call, enforce a Medicare AWV gap, and sync everything to your EHR.
Trusted across 22 specialties · Deployed in weeks, not months · Expert onboarding included
