Inbound
Answer every call 24/7 and book on your subspecialty triage, payer, and provider rules. The agent starts with best practices from hundreds of specialty deployments and gets better every week.
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Schedule against subspecialty triage, new versus established, payer requirements, and provider preferences, with those decisions made deterministically instead of left to a general-purpose model, so patients land with the right provider in the right slot.
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Alongside scheduling, the agent handles refill and records requests and routes callers to the right department, and because it runs on the same foundation as every other Assort product, it can act on an open referral, an unfinished form, or an outstanding balance on the same call.
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Your calls are reviewed against your own protocols, and tuning draws on the benchmarks and edge cases Assort has accumulated across hundreds of deployments, so the agent resolves a growing share of calls without pulling in your staff.
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Book new and established visits by chief complaint, laterality, provider preference, and payer protocol.
Read coverage, enforce provider-level payer contracts, and capture insurance cards by text.
Reschedule, cancel, and confirm, offering a reschedule before cancelling and logging the reason.
Turn refill, records, and lab requests into documented cases.
Answer common questions using FAQs built from your own call recordings.
It runs on the same platform and patient record as Assort’s Self-service, Outbound, Intake, Referrals, and Payments agents.
With shared patient context, the agent can act on what a patient still has open while they’re on the line. On the same call it can:
Patients get further in a single call without repeating themselves, and your team works from a more complete record.
Impact & Results
Before Assort
of patient calls dropped
Patients waited an average of 6 minutes on hold before reaching a staff member.
After Assort
reduction in hold time
SENTA avoided more than $400,000 in annual labor costs and captured $1.3 million in additional appointment revenue.
We're handling more calls and scheduling more appointments without adding headcount. The impact on efficiency, cost savings, and patient experience has been tremendous.
Walk through your own scheduling rules, call types, and escalation paths with our team.
Yes. Assort’s voice agent books new and established patients on your own protocols: chief complaint, laterality, payer requirements, provider preferences, and load-balancing across providers and locations. Scheduling decisions are made deterministically rather than left to a general-purpose model, which is what lets complex specialty bookings finish on the call instead of routing to staff.
Yes. You keep your number. Assort connects to your current on-premise or cloud telephony through standard routing and SIP connections, and you decide which calls reach the agent and where out-of-scope requests go.
Yes, on your terms. Press-zero requests, clinical escalations, and department routing all follow the rules you set. When the agent transfers a call, the information it has already collected goes with it, so your staff can continue the conversation without asking the patient to repeat themselves.
Yes. Assort maintains bidirectional integrations with more than 20 EHR and practice-management systems. The agent reads live availability and patient context, then writes appointments, patient details, call outcomes, and configured requests back to your system of record.
