AI agents work across voice, text, email, and web to get patients the right care across service lines, clinics, and call centers.
Go beyond cancel, confirm, and reschedule to master each service line’s rules, from provider preferences to payer billing protocols to subspecialty routing.
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Automate the entire referral process, from reading incoming referral documents, to matching patients to the right provider, to running outreach until the appointment is booked. All based on robust protocols tailored to your service lines.
Run personalized outreach to schedule preventative care or outstanding screens, no staff calls required, before missed gaps hurt your HEDIS measures and turn into more costly care down the line.
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Integrate Seamlessly with your technology ecosystem
Assort helps health systems automate the access workflows that prevent patients from reaching care, including primary and specialty scheduling, referrals, care gap closures, and all the steps in between. Across customer deployments, Assort has helped organizations increase referral conversion, reduce patient hold times, expand staff capacity, and make it easier for patients to complete the next step in their care.
Assort helps health systems uncover latent capacity by matching patients to the right provider and time slot. It reduces no-shows and provider mismatches, so that capacity gets filled with patients who actually need it, instead of sitting unused or going to the wrong visit. The result is more patients seen without adding provider hours.
Assort integrates with your EHRs, CRMs, telephony systems, CCaaS systems, and other tools so that you maximize your existing investments and streamline frontline workflows. Supported platforms include Epic, Oracle Health, Allscripts, NextGen, athenahealth, ModMed, Veradigm, eClinicalWorks, NextGen, Genesys, Five9, Cisco, and NiCE.
Yes. Health systems can begin with a defined workflow or service line, validate performance, and expand to additional departments, channels, and use cases over time. This phased approach creates a practical path, allowing organizations to demonstrate the operational value that drives enterprise transformation.
Assort is HIPAA compliant and is designed to handle protected health information securely across patient access workflows.
Assort is SOC 2 Type II certified, independently verified for the design and effectiveness of its security controls.
Additional documentation is available through Assort’s Trust Center.
Building your AI agent takes weeks after we get appropriate EHR access and test environment permissioning. Synapse auto-builds protocols developed across 200M+ patient interactions, which the Assort team then tailors to your specific workflows. Exact timelines depend on scope and integration requirements.
No. Assort works with a health system’s existing EHR, CRM, contact center solution, telephony, and other operational systems to orchestrate the patient access workflows that move across them. The goal is to improve how work gets completed across channels and service lines.
