OPHTHALMOLOGY
Patients don’t always know what visit they need. Assort reads your encounter notes to determine the right cataract, retinal, or subspecialty appointment, then handles intake, scheduling, outreach, and follow-up.
Trusted by leading Ophthalmology groups
Every inbound call answered, every outbound touchpoint delivered. No hold times, after-hours gaps, or staff intervention.
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Trained on real ophthalmology workflows, from cataract surgical pathways to 46+ retinal injection types.
Every action syncs directly to your EHR in real time. Appointments booked, tasks created, records updated.
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Synapse, Assort's automated implementation engine, is trained on care protocols other AI hasn't seen yet. Launch in weeks with no ongoing tuning needed.
When a returning patient calls and doesn't know what they're due for, Assort reads your encounter notes to figure it out. Prior testing and visit history determine whether the patient needs imaging, visual field testing, pressure checks, or a routine follow-up, and whether they’re due now or later. Patients get booked into the right appointment type the first time.
Ophthalmology runs three practices on one phone line: optical, contact lens, and medical. Assort triages every call into the right track, sends patients with outstanding balance to billing first, and respects new-patient time-of-day restrictions. Three tracks stay clean and the schedule doesn't break.
When a patient calls about a retinal injection, Assort knows there are 46+ different types, each with its own protocol. It reviews their history to determine what’s next, screens for red flags like detachment, flashes, or sudden vision loss, detects VA insurance for the right routing, and prevents fluorescein angiography from sitting next to a new patient slot. Vision-threatening cases get a human within minutes while routine injections get booked on the right cadence.
Cataract surgery is a multi-step process, and every handoff matters. Assort guides patients from evaluation through measurements, lens selection, surgery scheduling, and post-op follow-up automatically. The highest-volume surgical workflow in ophthalmology stops overwhelming the front desk.
Diabetic eye exam recall is a HEDIS quality measure most ophthalmology practices struggle to hit. Assort runs outbound recall on the right cadence, books patients directly into provider schedules, and coordinates shared care with PCPs and endocrinologists. HEDIS scores improve without your team chasing patients down.
Native integration with the EHRs ophthalmology practices run on.
real practices. proven outcomes
Real results from ophthalmology practices running Assort across optical and medical routing, retinal injection cadences, and cataract surgery coordination.
Assort didn’t just solve a staffing challenge — it accelerated our strategic roadmap. We were missing a third of our 10,000 monthly calls despite a strong front-office team. With Assort, we automated call handling, freed up staff capacity, and improved scheduling speed... It’s allowed us to deliver faster, smarter care at scale.”
Assort Health's AI seamlessly navigates our scheduling algorithms like a top-tier operator, scheduling appointments with remarkable precision and care. In just 30 days, we cut hold times from 11 minutes to 1 minute and booked more accurate appointments.
Assort alleviated the pressure on our team. Now the phone gets answered right away, patients get scheduled accurately, and our staff finally has the time to focus on more complex care needs.”
The best voice AI for ophthalmology practices handles the workflows ophthalmology groups actually run: testing-code-driven follow-up, three-track routing across optical, contact lens, and medical, retinal injection scheduling with red-flag triage, cataract surgical pathways, and HEDIS-driven diabetic eye exam recall. Assort is built specifically for this, with native integration across the EHRs ophthalmology practices actually use, including Nextech, ModMed, NextGen, Epic, athenahealth, and eClinicalWorks.
Retinal urgencies like detachment, flashes, and sudden vision loss need same-day or next-day appointments, and missing the window has real clinical consequences. Assort Voice AI agent screens every call for red-flag symptoms, applies your urgency guidelines automatically, and routes urgent cases to a human within minutes. NCRVA now schedules urgent retina cases within 1-2 days.
Ophthalmology call volume is high and the calls are complex, so missed calls are common even with strong front-office teams. Assort Voice AI agent answers every inbound call instantly with no hold queue and books directly into your EHR. NCRVA recovered ~33% of their previously missed calls with Assort, without adding staff.
Ophthalmology runs three distinct practices on one phone line: optical, contact lens, and medical. Each has different providers, locations, and scheduling rules. Voice AI agents like Assort triage every call into the right track in the first sentence, redirects patients with outstanding balances to billing, and respects new-patient time-of-day restrictions. Three tracks stay clean without front-desk involvement.
An offshore answering service takes a message; voice AI completes the task. Assort books appointments directly in your EHR, applies ophthalmology-specific rules including 46+ retinal injection protocols and three-track routing, and operates 24/7 in 29 languages. Most ophthalmology groups switch from offshore for this reason.
In 20 minutes, we’ll triage a retinal urgency, schedule a cataract consult, and sync everything to your EHR.
Trusted across 22 specialties · Deployed in weeks, not months · Expert onboarding included
