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Call center short-staffed? Hire Assort!

Handle unlimited calls without the head count. Cut hold times, control costs, and turn dropped calls into accurate appointments with industry-leading generative AI agents for your call center.

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Built with experts from

Kemuel Carey

CEO,
Peninsula Orthopaedic Associates
2025 AAOE Innovator Award Nominee

“Voice AI isn’t just automation—it’s about performance. It needs to master the nuances of finding patients the right provider while delivering accuracy across 40+ clinicians and six clinic locations. Assort Health’s AI seamlessly navigates our scheduling algorithms like a top-tier operator, scheduling appointments with remarkable precision and care. In just 30 days, we cut hold times from 11 minutes to 1 minute and booked more accurate appointments with operational efficiency.”

81%

decrease in call drop rate
41% -> 8%, 30 days

89%

decrease in wait time
11min 5sec -> 1min 16 sec, 30 days

Assort

AI

Industry-leading generative AI agents built specifically for healthcare call centers.

2.7x

call drop rate decrease

62%

cost reduction

7%

revenue increase

1M+

patient interactions

After COVID, staffing has become difficult and costly, leading to the Call Center Crisis.

The Call Center Crisis, where every patient call is an expensive, manual process, is the ideal opportunity for generative AI agents. Top healthcare organizations partner with Assort to transform their call centers from a cost center to a revenue generator.

1

COVID causes a chronic staff shortage

2

Overwhelming demand creates burnout

3

Poor access leads patients elsewhere

36%

post-COVID staff turnover demands constant hiring and training. With 170% more calls on Monday, proper staffing becomes nearly impossible.

11%

of calls go unanswered due to long-hold times. Operators are short-staffed and overwhelmed,  leading to burnout and churn.

88%

of appointments are scheduled over the phone.  When patients can't get through, they turn elsewhere.

Industry-leading Generative AI Agents for Healthcare Call Centers

Reduce call burden and book more patients with Assort. Our generative AI agents understand caller needs and integrate seamlessly with your EHR, resolving patient inquiries without human intervention.

Medical Scheduler

Schedule, cancel, confirm, or change appointments 24/7

Switchboard

Find the appropriate call line and answer questions about address, visiting hours, parking, and more

Call Deflection

Online forms for scheduling, patient intake and more

After Hours

Patients can schedule 24/7 with our after-hours answering service

Provider Triage

Find the appropriate provider with custom AI-enhanced triage rules

Engage & Remind

Send customized links & messages for reminders, scheduling with a specific provider, or important alerts

84+ EHR Integrations

Can’t find your EHR? Don’t worry! Assort is easily integrated using open standards, including HL7, FHIR and more.

Ready to transform your practice with AI?

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