Self-service
Give patients a scheduling page and chat widget that run on your full scheduling protocol, so a specialty visit gets booked online instead of ending in a message to call back.
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Online booking applies the same scheduling protocol as your voice agent, down to appointment type, provider and payer rules, location, and urgency, so a patient booking a complex specialty visit finishes online instead of being told to call.
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Because it uses your existing voice agent, EHR integration, and protocols, there’s no second rule set to maintain and no second implementation, and a protocol change you make once applies on the phone and online at the same time.
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The scheduling form publishes to your Google Business Profile, adding a Book Now button to your Search and Maps listings, so patients book from the search result while intent is highest instead of hunting for the form on your website.
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Book any appointment type using the same rules as your voice agent, written straight to your EHR.
Verify patients by two-factor before releasing appointment details, and let staff join the chat with full context.
Let verified patients confirm, cancel, and reschedule without calling.
Run both on one configuration, with chat answering common questions from your own FAQ content.
Publish the scheduling form to your Google Business Profile per location.
Pass UTM parameters and ad click IDs through the booking flow so campaigns can be measured.
It runs on the same platform, protocols, and EHR integration as Assort’s Voice, Outbound, Referral, Intake, and Payment agents.
Because the protocols are shared, what you tune in one place applies everywhere. Assort can:
The protocols you’ve already tuned on the phone are the ones running on your website.
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Impact & Results
Before Assort
trialed online scheduling vendor implementations
FPALEX’s previous self-scheduling vendor booked new patients into established-patient slots and mismatched visit types with appointment lengths, leaving staff to fix bookings by hand.
After Assort
fewer last-minute cancellations and no-shows
Online booking applies the same rules as the phone agent for all 21 providers, across web, chat, and their Google Business Profile.
We had tried to implement online scheduling two times before through other providers, other partners, and it was a disaster.… The wrong types of patients would show up for a physical in a 10-minute slot. New patients would get in on people who weren’t taking new patients.… Assort has been wildly successful as compared to our previous implementations. And patients love this.
Walk through your own appointment types, provider rules, and booking flow with our team.
Assort gives patients a scheduling page linked from your website and a chat widget embedded on it. Both run on your practice’s full scheduling protocol, applying appointment type, provider and payer rules, location, and urgency, and write the confirmed appointment directly into your EHR. Patients verify their identity before any appointment information is released.
Yes. Self-service uses the same specialty protocols and provider-matching logic as your inbound agent, so patients can book every appointment type online with provider, payer, location, and urgency rules applied.
No. It offers online scheduling through a dedicated page linked from your website or a chat widget embedded on it. It complements your patient portal and EHR.
Yes. During business hours, staff can join the thread with the patient’s prior messages and context available.
