See how Assort helps specialty practices answer every call, navigate complex scheduling rules, and convert more patient demand into booked appointments.
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At the Olympic level, the outcome of a race is shaped long before the starting line. It is built through thousands of small decisions: a blade adjusted by fractions of a millimeter, a turn repeated until it becomes instinct, a willingness to let evidence override intuition when the data says your technique is costing you.
Healthcare has its own version of those moments. The call that wasn’t answered. The referral that stalled for three weeks. The follow-up that didn’t know what the first visit established. Each one determines whether a patient moves forward or starts over. At 1% operating margins, the compounding works in both directions: small failures become millions in lost revenue, small improvements become captured demand and recovered capacity.
In this conversation, eight-time Olympic medalist and Assort Health investor Apolo Ohno joins Assort CEO Jon Wang to get specific: where the patient journey breaks most often, what 250 million patient interactions reveal about the operational decisions that determine whether care happens, and what it would take to bring the same evidence-based discipline to healthcare operations that medicine already demands of clinical care.
This is not a conversation about AI hype. It is a conversation about what happens when you measure the moments everyone else treats as routine.
Patient access is not just a call center challenge. It is a growth constraint. Using a real-world provider deployment as a case study, this session will examine how organizations identify high-value workflows, integrate AI into existing operations, and build trust and capacity across clinical and administrative teams. Attendees will leave with a practical framework for moving beyond isolated automation to create faster paths to care, reduce avoidable staff work, and unlock growth.
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Assort Health has completely transformed how we manage patient access. It handles scheduling over 100 providers across 6 specialties with precision... patients get through faster, our staff can focus on care, and we're seeing meaningful gains in both satisfaction and revenue.
Calls are answered instantly, and our outbound campaigns have helped us book appointments at a rate we simply couldn’t achieve before. It’s improved efficiency on our end and, more importantly, created a better experience for patients at every interaction.
Assort Health's AI seamlessly navigates our scheduling algorithms like a top-tier operator, scheduling appointments with remarkable precision and care. In just 30 days, we cut hold times from 11 minutes to 1 minute and booked more accurate appointments.
We're handling more calls and scheduling more appointments without adding headcount... the impact on efficiency, cost savings, and patient experience has been tremendous.
We've seen a significant lift in patient conversions and appointment bookings. Just as importantly, our patients no longer wait on hold — calls are answered instantly, and our staff can focus on delivering a great experience rather than managing phone queues.
You will get a personalized walkthrough of how Assort works for your specialty and practice. We can share real call recordings, demonstrate complex scheduling and access workflows, and walk through how Assort works with your existing systems.
Plan for approximately 20-30 minutes. If you have a specific workflow or access challenge you want to explore, include it when booking so our team can prepare.
Assort integrates with leading EHR platforms to support workflows such as scheduling, intake, referrals, and patient outreach. We can discuss your specific environment during the demo.
Assort applies the visit rules, provider preferences, patient requirements, and clinical protocols specific to your organization. During the demo, we can show how it handles the exceptions that typically require staff intervention.
Bring the workflow that creates the most friction for your patients or staff. The more specific the example, the more useful we can make the conversation.
