Assort concierge
Concierge handles every inbound call, chat, and scheduling request, 24/7, and syncs every detail back to your EHR, so nothing slips and your front office gets time back.
Call volume keeps climbing. Staff bandwidth doesn’t. The result is missed calls, delayed care, and a front office too overwhelmed to support growth.
Calls, chats, messages – patient requests come in across every channel, all at once. No staffing model can absorb that volume without something slipping.
Patients who can't get through don't wait, they disengage. Whether it's a dropped call, an unanswered chat, or an online appointment request that sits in a scheduler’s queue too long, every gap is a patient you don't get back.
When front office capacity is maxed out, adding new patients, services, or locations means adding headcount. Growth shouldn't be held hostage to hiring.
Introducing Concierge
Concierge AI agents handle every inbound call, scheduling request, and patient interaction across every channel, around the clock, with the specialty-specific precision to get every interaction right.
Every inbound call answered, every request completed, 24/7. No hold times, after-hours gaps, or staff intervention.
Built on 130M+ specialty patient interactions, Concierge masters complex scheduling logic and protocols from day one.
Every action syncs directly back to your EHR in real time: appointments booked, tasks created, records updated.
Real Practices, Proven Outcomes
Here's what changes when every inbound interaction has somewhere to go – Assort customers see:
89%
Reduction in patient hold time
3.5x
Higher self-scheduling conversion
5%
Appointment volume
What Concierge Does
From a simple appointment request to a complex multi-step interaction, Concierge handles the full range of inbound patient needs precisely, without pulling in your staff.
Proprietary Dataset
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Patient Information & Intake
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Assort Health has completely transformed how we manage patient access. It handles scheduling over 100 providers across 6 specialties with precision... patients get through faster, our staff can focus on care, and we're seeing meaningful gains in both satisfaction and revenue.
Calls are answered instantly, and our outbound campaigns have helped us book appointments at a rate we simply couldn’t achieve before. It’s improved efficiency on our end and, more importantly, created a better experience for patients at every interaction.
Assort Health's AI seamlessly navigates our scheduling algorithms like a top-tier operator, scheduling appointments with remarkable precision and care. In just 30 days, we cut hold times from 11 minutes to 1 minute and booked more accurate appointments.
We're handling more calls and scheduling more appointments without adding headcount... the impact on efficiency, cost savings, and patient experience has been tremendous.
We've seen a significant lift in patient conversions and appointment bookings. Just as importantly, our patients no longer wait on hold — calls are answered instantly, and our staff can focus on delivering a great experience rather than managing phone queues.
See how practices in over 22 specialties are handling more patients, with less overhead, from day one.
Trusted across 22 specialties · Deployed in weeks, not months · Expert onboarding included
