ASSORT + NEXTECH
Assort’s AI voice agents answer inbound patient calls, schedule and reschedule supported appointments, and handle routine requests within Nextech workflows.
Practices capture more appointments, give patients an immediate path to care, and return staff attention to the patients in front of them.
A personalized walkthrough of how Assort works for your specialty, with real examples from practices like yours. No generic pitch—just answers.
TRUSTED BY OPHTHALMOLOGY PRACTICES ON NEXTECH
customer spotlight
DuPage Ophthalmology uses Assort to support approximately 500 patient calls each week. Internal performance reviews show engagement near 50% and more than 60% of call time saved. As staff adopted the agent and performance stabilized, the practice expanded into after-hours coverage.
Connecting an AI agent to Nextech is table stakes. The harder work is applying the scheduling rules and escalation paths that determine whether a patient needs a routine visit, an urgent clinical handoff, a postoperative team, or a specific provider at a specific location.
Assort is built around those decisions. It brings the practice’s ophthalmology workflows into the patient conversation so more requests reach the right next step without leaving staff to interpret and re-enter every call.
Assort can apply practice-specific logic for provider, location, appointment type, new or established patient status, insurance, visit history, and other factors before offering the appropriate next step. Supported scheduling workflows connect to Nextech Practice+ so the patient interaction and appointment action remain part of the practice’s existing operating model.
A call about flashes, floaters, sudden vision loss, an injection, or a postoperative concern should not follow the same path as a routine exam request. Assort can identify the nature and urgency of the request, follow the practice’s defined logic, and route the patient to the appropriate clinical or operational team.
Patients do not limit questions and scheduling needs to business hours. Assort gives practices a consistent way to handle routine requests after hours while preserving clear escalation paths for urgent needs. Practices can begin with a defined inbound workflow, then extend coverage as performance and staff adoption grow.
The goal is not to create a second calendar or another inbox for staff to monitor. For supported workflows, Assort works with the patient, appointment, and practice information maintained in Nextech, then carries the request through the configured scheduling or routing path.
how it works
Assort maps the patient-access workflows you want to automate to the Nextech information and actions available for your practice, then configures the agent around your scheduling rules, escalation paths, and operating requirements.
Choose the patient journeys to address first, such as inbound scheduling, appointment changes, patient questions, after-hours calls, or urgent routing.
Assort connects to your Nextech environment and identifies the patient, appointment, provider, location, and other supported information required for those workflows.
Together, we map appointment types, provider rules, insurance requirements, routing logic, escalation paths, and the other details your team uses to get patients to the right care.
Launch the first workflows, monitor performance, and expand into additional patient-access use cases as your practice is ready.
built with nextech practices
Assort supports Nextech-connected patient access across ophthalmology and retina organizations ranging from three-provider practices to multi-location groups. Current customers use Assort to answer routine calls, navigate specialty-specific scheduling rules, support after-hours access, and route urgent needs to the right team.
The workflows have been shaped by real patient conversations across comprehensive ophthalmology, retina, LASIK, and multi-location eye-care organizations.
98% monthly resolution in a complex retina workflow
Retina Consultants San Diego configured Assort around five locations and specialty-specific routing rules. The practice reached 98% resolution in its latest reported month and a 4.5 out of 5 patient satisfaction score across 972 responses.
Renewed after the first year
Retina Specialists of Michigan renewed Assort after its first year, continuing its Nextech-connected patient-access program.
A successful pilot earned a long-term commitment
Longwood entered its pilot with approximately 10,000 calls per month, an eight-person call center, and a 27% dropped-call rate. After a successful pilot, the practice moved forward with a long-term agreement.
Yes. Assort supports Nextech-connected patient-access workflows for ophthalmology and retina practices. Assort can use supported patient, appointment, provider, and scheduling information from Nextech as it handles patient conversations and completes configured workflows.
Assort’s agents can answer patient calls, support routine scheduling and appointment changes, respond to common questions, provide after-hours coverage, and route urgent or specialized requests. The specific Nextech actions available depend on the workflow and practice configuration.
Yes, for supported workflows. Assort can use the practice’s provider, location, appointment-type, insurance, and other scheduling rules to identify the appropriate next step and complete configured appointment actions in Nextech.
Yes. Assort supports comprehensive ophthalmology, retina, LASIK, and multi-location eye-care organizations. The agent is configured around the practice’s own scheduling rules and escalation paths, including workflows where symptoms, visit history, provider preferences, or urgency change what should happen next.
Nextech supports ophthalmology, dermatology, orthopedics, plastic surgery, and med spa practices. The initial Assort and Nextech program is focused on ophthalmology, where high call volume and complex scheduling create an immediate patient-access opportunity. Practices in other Nextech specialties can contact the teams to discuss their workflows and current availability.
Assort’s agents follow the escalation logic defined by the practice. When a patient describes a symptom such as flashes, floaters, or sudden vision loss, the agent can recognize that the request needs a different path from routine scheduling and route it to the appropriate clinical team.
Yes. Assort can apply location-specific and provider-specific scheduling rules as part of the same patient conversation. Assort currently supports Nextech customer organizations ranging from small practices to multi-location groups.
Yes. Practices can use Assort to handle routine patient requests after hours while maintaining defined escalation paths for urgent or specialized needs. DuPage Ophthalmology expanded into after-hours coverage after its initial deployment.
Implementation begins with a defined group of patient journeys. Assort’s team partners with the practice to map its Nextech workflow, scheduling rules, routing requirements, and escalation paths, then tests the experience against real patient scenarios before go-live.
Bring us the three patient-call workflows that create the most work for your team. We will show you how Assort can apply your ophthalmology scheduling and routing rules while working with the Nextech environment your staff already uses.
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